Refund policy

We want you to love your jewelry! If something isn’t right, we’re here to help. Please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned in their original packaging, including boxes, pouches, and certificates (if applicable)
Proof of purchase is required

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or refunded:

Earrings (including studs, hoops, and ear cuffs)
Custom or personalized jewelry
Engraved items
Sale or clearance items
Gift cards

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time is [5–10] business days, depending on your bank or payment provider
Original shipping costs are non-refundable

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you received a damaged or incorrect item, please contact us within [48–72 hours] of delivery with photos of the item and packaging.

Damaged or Defective Items

If your jewelry arrives damaged or faulty:

Email us at saveerjewelzbysana@gmail.com
Include your order number and clear photos
We’ll arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable and insured shipping service, as we are not responsible for lost return packages

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company or payment provider
If issues persist, contact us at saveerjewelzbysana@gmail.com

Contact Us

If you have any questions about returns or refunds, reach out to us at:
📧saveerjewelzbysana@gmail.com